- You can open the package and check the product while the courier is present.
- In case you decide to return the order, only delivery fees shall be paid.
- In case of exchanging or refunding, please contact us.
- In case of a manufacturing defect, you have 14 days after receiving your order to free refund or exchange the product.
- Orders with more than one product canโt be split, either you receive the whole order and pay the total amount or return the whole order and pay the delivery fees only.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- Check your order carefully after receiving it, and if you have any concerns contact us through our channels within 24 working hours and one of our team will process your request.
- To refund or exchange throughout the 14 days the product must be in the same condition that you received it, unused and in its original packaging.
- In case of return there is NO refund in cash, the refund will be via instapay, Vodafone cash or any other way, refund process takes 7-10 working days and if the payment is through visa, the process will take 14 days to be refunded.
- Delivery fees are non refundable if you decide to exchange or refund
- In case of exchange, delivery will be paid for a second time
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Delivery fees are on us in case of defected items.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products and on-sale items
Refunds
We will notify you once weโve received and inspected your returned item, and let you know if the refund was approved or not. If approved, youโll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since weโve approved your return, please contact us
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- Free order cancellation can be done only within 12 hours from confirming your order
- Once the order is shipped it can’t be cancelled free of charge.
- If the order is already shipped and you donโt want it, Full delivery fees shall be paid to the courier and return the order with him.
- To cancel your order please contact us through facebook, instagram or whatsapp